Exe Area Central

I was contacted several days before the booking was due to start and told the hotel could no longer accommodate me, but that I could be moved to another hotel in the city. I agreed to the move and the booking was changed to the Eurostars Gran Hotel (which is part of the same group) at no extra cost. I was given an upgrade and free parking by way of compensation. I was extremely happy with the communication from the hotel, the move to another hotel and the stay itself.

Location was really convenient - inside the shopping mall and metres from the Alcampo supermarket-department store. Great laundromat also about 300m away - in the mall. Bathroom was really clean and shower was strong and hot! Cleaning lady is really attentive to detail! Front reception staff are EXCEPTIONAL!! Thank you to Miriana and Juan especially for looking after me so well, and answering every question!!

The rooms are comfortable and spacious, the surroundings are green perfect for a silent night. It's a Hotel designed for people who want a slow pace and relaxing environment with spa options. It had a good breakfast included which is pleasant to start the day.

Staff were very helpful. The room was comfortable and clean. Laundromat within the complex.

Great hotel, location is a bit far away from city center, but it's a plus if you seek quiet place. Hotel located in the shopping mall, so you have a lot of shops and supermarket in 1 min from you. Very helpful staff, helped a lot with navigation and transportation in the city.